Man to Woman: “I
am sorry that I’ve embarrassed you by wearing my penguin suit.” He thinks but
doesn’t (necessarily) say, “But I’m not sorry I’ve worn it.”
Although the
words “I’m sorry” possess a mellifluous sound, they usually
don’t roll off
the tongue with ease or authenticity.
Instead
these syllables can be as unpalatable
as pebbles—
hard to swallow.
Most of us would
probably agree that apologies happen too rarely. We miss opportunities to say
“I’m sorry” and often have to devote time and energy to compensate.
The
art of apology is not easy to master— something like
the art of loosing gracefully. Perhaps there is a deeper connection
between the two: Not uncommonly, we associate apologizing
with loosing.
One way to dissect
the subject is to separate an action from its (perhaps
unintended) impact, as
depicted in the cartoon above. Although
the example is a tad silly, it makes a valid point. The man
isn’t sorry that he wore his penguin suit (the
action)
, but he is genuinely sorry that his partner experiences
embarrassment (the impact) at
being seen with him in this attire.
An example from
everyday life is Ms .H who didn’t recognize her mistake and the fallout in
failing to communicate how much she spent at the department store. However, she was genuinely sorry about
the unfortunate repercussions—bouncing a check. Appropriately, she apologized
to her husband for the inconvenience and the expense that resulted.
Politicians seem
to have an especially difficult time because apologizing
means taking responsibility for
a
mistake. As Hubert H. Humphrey humorously,
said,
“To err is human. To
blame someone else is politics.“
Perhaps too few
realize that failing to apologize can give someone the appearance of
haughtiness, entitlement and indifference to others.
Paradoxically, displaying
humility and acknowledging fallibility can increase popularity and trust.
Some obstacles that
interfere with apologizing:
1. We think
we have to project strength and invincibility in
order to attain a political position or climb the ladder of
success.
2. We fear
that if we apologize someone will take
advantage of us.
3. We
depend on our confidence and we
associate an apology with an impairment of our
ability.
4. We fear that
apologizing jeopardizes our appearance/image of our capability.
To
acknowledge imperfections, some of us have to confront our
idealized image, a narcissistic view of the self that dictates we must be
perfect. In this case, a mistake and the need to apologize, can be experienced
as like a blemish that needs to be hidden.
Rabbi Elka
Abrahamson interprets the great medieval
philosopher
Maimonides’ steps on apologies:
The apologizer must:
- Own his behavior/ take responsibility
- Impact (to acknowledge)
- Express remorse
- Repair (the damage
- Refrain from repeating
(The above components can
be remembered with the mnemonic: Oh, I ERR.)
Conclusion: To err is human but to
admit our humanness and apologize requires courage and strength of
character.
Dear Reader, Your thoughts are welcome. jsimon145@gmail.com